Operations Manager

6 hours ago

Aluva, Kerala, India Neethu's Academy Full time

Job Purpose The Operations Manager will oversee and manage the day-to-day operations of the tours and travel business ensuring seamless execution of travel services customer satisfaction vendor coordination and operational efficiency The role involves supervising staff improving processes maintaining quality standards and achieving business goals Key Responsibilities Operations Management Plan manage and oversee daily operations for domestic and international tours and travel services Ensure smooth execution of travel packages itineraries ticketing hotel bookings transport and related services Develop and implement standard operating procedures SOPs for efficient service delivery Customer Experience Handle escalated customer queries and complaints effectively Ensure timely communication and high-quality services to enhance customer satisfaction Maintain strong client relationships and build repeat business opportunities Team Management Supervise and guide operations staff tour coordinators and support teams Train and develop staff on travel procedures customer handling and new systems Monitor staff performance and ensure productivity standards are met Vendor Partner Coordination Negotiate and maintain relationships with hotels airlines transport providers and other service partners Ensure cost-effective and quality services through vendor management Monitor contracts payments and service agreements Process Compliance Ensure compliance with travel industry regulations visa requirements and company policies Monitor accuracy of bookings documentation invoicing and payments Implement technology and automation tools to improve operational efficiency Financial Reporting Monitor operational budgets control costs and optimize resources Prepare periodic operational and performance reports for management review Support revenue growth by aligning operations with sales and marketing strategies Key Skills Competencies Strong knowledge of tours travel operations ticketing and hospitality management Excellent leadership communication and negotiation skills Customer service orientation with problem-solving ability Proficiency in travel management systems GDS Amadeus Galileo Sabre and MS Office Ability to work under pressure manage multiple tasks and meet deadlines Qualifications Experience Bachelor s Master s degree in Travel Tourism Hospitality or Business Management Minimum 5-8 years of experience in travel operations with at least 2-3 years in a managerial role Experience in handling domestic international tours group travel MICE Meetings Incentives Conferences Exhibitions preferred Job Types Full-time Permanent Pay 35 000 00 - 50 000 00 per month Application Deadline 23 09 2025 Expected Start Date 08 09 2025

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