Airline Customer Service Specialist

2 days ago


Aluva, Kerala, India beBeeTicketing Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title: Airline Ticketing Professional

The successful candidate will be responsible for handling airline reservations, issuing tickets, re-issuance, cancellations, refunds, and amendments using Global Distribution Systems (GDS).

Key Responsibilities:
  • Airline Travel Services
    • Reservations: Make reservations and issue domestic and international air tickets using GDS.
    • Ticket Re-Issuance, Cancellations, Refunds, and Date Changes: Handle ticket re-issuance, cancellations, refunds, and date changes. Ensure accuracy in fare calculations, currency conversions, and ticketing rules.
  • Customer Support and Engagement
    • Respond to client inquiries via phone, email, or walk-ins.
    • Advise customers on flight schedules, visa requirements, baggage policies, and travel insurance.
    • Handle urgent ticketing requests and resolve customer issues efficiently.
  • Coordination and Documentation Management
    • Coordinate with airlines and consolidators for group bookings, special requests, and fare negotiations.
    • Maintain updated records of reservations, cancellations, and refunds.
  • Revenue Growth and Upselling
    • Promote add-on services such as travel insurance, hotel bookings, and tour packages.
    • Support sales teams in achieving revenue targets through effective ticketing support.
    Essential Skills and Competencies:
    • Proficiency in GDS systems (Amadeus, Galileo, Sabre)
    • Strong knowledge of domestic and international ticketing procedures
    • Excellent communication and interpersonal skills
    • Attention to detail and accuracy in fare and ticket processing
    • Ability to work under pressure and handle multiple tasks

Join our team of skilled professionals to deliver exceptional customer service and drive business growth.


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