
Airline Customer Service Specialist
2 days ago
The successful candidate will be responsible for handling airline reservations, issuing tickets, re-issuance, cancellations, refunds, and amendments using Global Distribution Systems (GDS).
Key Responsibilities:- Airline Travel Services
- Reservations: Make reservations and issue domestic and international air tickets using GDS.
- Ticket Re-Issuance, Cancellations, Refunds, and Date Changes: Handle ticket re-issuance, cancellations, refunds, and date changes. Ensure accuracy in fare calculations, currency conversions, and ticketing rules.
- Customer Support and Engagement
- Respond to client inquiries via phone, email, or walk-ins.
- Advise customers on flight schedules, visa requirements, baggage policies, and travel insurance.
- Handle urgent ticketing requests and resolve customer issues efficiently.
- Coordination and Documentation Management
- Coordinate with airlines and consolidators for group bookings, special requests, and fare negotiations.
- Maintain updated records of reservations, cancellations, and refunds.
- Revenue Growth and Upselling
- Promote add-on services such as travel insurance, hotel bookings, and tour packages.
- Support sales teams in achieving revenue targets through effective ticketing support.
- Proficiency in GDS systems (Amadeus, Galileo, Sabre)
- Strong knowledge of domestic and international ticketing procedures
- Excellent communication and interpersonal skills
- Attention to detail and accuracy in fare and ticket processing
- Ability to work under pressure and handle multiple tasks
Join our team of skilled professionals to deliver exceptional customer service and drive business growth.
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