Team Leader Retail

3 days ago

Aluva KL IN Cutie Pie Cakes Full time

Key Responsibilities Team Management Supervision Lead motivate and guide the retail staff to deliver excellent customer service Prepare staff duty rosters and ensure proper shift coverage Conduct daily briefings and assign responsibilities Train new team members on products sales techniques and customer handling Sales Customer Service Ensure customers receive prompt polite and professional service Promote cakes pastries and seasonal offers to maximize sales Handle escalated customer queries or complaints at the store level Achieve daily weekly monthly sales targets set by management Store Operations Standards Oversee product display stock rotation FIFO and proper labeling Ensure cleanliness and hygiene standards are maintained in FOH BOH Monitor wastage and report daily sales stock status to management Coordinate with the production delivery team for timely product replenishment Reporting Coordination Prepare daily weekly reports on sales staff performance and inventory Communicate store updates challenges and customer feedback to the Area Manager Support in conducting audits and ensuring compliance with company policies Job Types Full-time Permanent Pay 14 500 00 - 16 500 00 per month Benefits Paid sick time Provident Fund

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