Team Leader

13 hours ago

Gandhinagar GJ IN Univia Pvt Ltd Full time

Job Title Telecalling Team Leader Coach Manager Department Sales Customer Engagement Location Ahmedabad HO Reports To Sales Head Business Manager Job Purpose To lead train and motivate the Telecalling team to drive business outcomes such as retailer acquisition conversion repeat orders and overall satisfaction The role focuses on team performance quality of calls training and CRM discipline Key Responsibilities1 Team Management Coaching Supervise daily performance of telecalling executives Tele Sales CREs Coach and mentor team on effective communication product knowledge and sales techniques Set daily weekly targets and monitor achievement Conduct regular team huddles feedback and performance reviews 2 Quality Control Reporting Ensure high-quality calls with proper pitch accurate information and adherence to process Randomly audit call recordings and provide constructive feedback Maintain and share daily weekly reports on call volume conversions and key KPIs 3 Training Development Facilitate onboarding training for new telecalling hires Plan and conduct regular refresher training on products CRM pitch flow and objection handling Ensure the team is updated with the latest offers SKUs or changes in onboarding process 4 Process Adherence Improvement Ensure timely data updates in CRM and follow-up actions are recorded properly Identify gaps in pitch process or tools and suggest improvements Collaborate with Sales Product Dispatch and Tech teams for seamless execution 5 Motivation Discipline Motivate team to maintain enthusiasm and ownership Address any behavioral or performance issues promptly Promote a culture of accountability integrity and customer focus KPIs Key Performance Indicators Retailer conversion rate from call to onboarding Daily call productivity and effective talk time CRM update accuracy and discipline Team retention and training completion Call quality scores audit-based Repeat order trigger rate and upselling Qualifications Experience Graduate in any Agri background 4-6 years of experience in Tele Sales Customer Service or Call Center management Prior experience in managing a sales telecalling team is preferred Familiarity with agriculture sector or rural customer engagement is a plus Skills Attributes Strong team leadership and people management Excellent communication and listening skills Target-driven motivational and solution-oriented Proficient in MS Excel Google Sheets and CRM software Fluent in Hindi and Gujarati English preferred Job Type Full-time Pay 40 000 00 - 75 000 00 per month Benefits Commuter assistance Health insurance Leave encashment Paid sick time Provident Fund Schedule Day shift Supplemental Pay Performance bonus Education Diploma Required Experience total work 3 years Required Work Location In person

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