Customer Service Team Leader

13 hours ago

Gandhinagar GJ IN OnlineLR Full time

Company OnlineLR Location Sargasan Gandhinagar Salary 30 000 - 55 000 per month based on experience and skills About OnlineLR OnlineLR is a leading digital logistics solution provider simplifying LR creation vehicle tracking and transport operations management for transporters and logistics companies across India Job Summary We are seeking an experienced and motivated Team Lead for our outbound call center operations The ideal candidate will be responsible for leading a team of telecallers to achieve sales and customer acquisition targets while ensuring high productivity process adherence and team performance Key Responsibilities Supervise daily operations of the outbound call center team Monitor team performance and provide regular feedback coaching Ensure achievement of individual and team targets calls demos closures Plan and allocate calling data to team members effectively Train new telecallers on product knowledge CRM usage and sales scripts Handle escalations and resolve customer queries professionally Prepare daily weekly and monthly performance reports Motivate team to maintain high morale and productivity Coordinate with Sales Support and Management teams for smooth operations Maintain discipline attendance and adherence to company policies Requirements Graduate in any discipline Minimum 2-3 years of experience in outbound sales process with at least 1 year as Team Lead or Supervisor Strong leadership communication and interpersonal skills Ability to drive targets and motivate team under pressure Hands-on experience in CRM and call monitoring tools Good analytical and reporting skills Knowledge of logistics or SaaS industry will be an added advantage Salary Benefits Fixed monthly salary 30 000 - 55 000 based on interview assessment Attractive incentives based on team performance Professional work environment with career growth opportunities PF and statutory benefits as per company policy Job Type Full-time Pay 30 000 00 - 55 000 00 per month Benefits Cell phone reimbursement Food provided Schedule Day shift Supplemental Pay Commission pay Yearly bonus Language English Required Work Location In person Speak with the employer 91 9978757529

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