Ticketing Executive

Job Purpose The Ticketing Executive will be responsible for handling airline reservations issuing tickets re-issuance cancellations refunds and amendments using Global Distribution Systems GDS The role ensures accurate and timely ticketing services while maintaining excellent customer service standards Key Responsibilities Air Ticketing Reservations Make reservations and issue domestic international air tickets using GDS Amadeus Galileo Sabre etc Handle ticket reissuance cancellations refunds and date changes Ensure accuracy in fare calculations currency conversions and ticketing rules Provide the best routing options and lowest available fares to customers Customer Support Respond to client inquiries via phone email and walk-ins Advise customers on flight schedules visa requirements baggage policies and travel insurance Handle urgent ticketing requests and resolve customer issues efficiently Coordination Documentation Coordinate with airlines and consolidators for group bookings special requests and fare negotiations Maintain updated records of reservations cancellations and refunds Ensure compliance with company policies and IATA regulations Sales Upselling Promote add-on services such as travel insurance hotel bookings and tour packages Support sales teams in achieving revenue targets through effective ticketing support Key Skills Competencies Proficiency in GDS systems Amadeus Galileo Sabre Strong knowledge of domestic and international ticketing procedures Good communication and interpersonal skills Attention to detail and accuracy in fare ticket processing Ability to work under pressure and handle multiple tasks Qualifications Experience Graduate Diploma in Travel Tourism or related field 2-4 years of experience in airline ticketing operations Knowledge of IATA guidelines and airline fare rules preferred Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Expected Start Date 15 09 2025