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Ticketing Executive
2 weeks ago
Job Purpose:
The Ticketing Executive will be responsible for handling airline reservations, issuing tickets, re-issuance, cancellations, refunds, and amendments using Global Distribution Systems (GDS). The role ensures accurate and timely ticketing services while maintaining excellent customer service standards.
Key Responsibilities:
- Air Ticketing & Reservations
- Make reservations and issue domestic & international air tickets using GDS (Amadeus, Galileo, Sabre, etc.).
- Handle ticket reissuance, cancellations, refunds, and date changes.
- Ensure accuracy in fare calculations, currency conversions, and ticketing rules.
- Provide the best routing options and lowest available fares to customers.
- Customer Support
- Respond to client inquiries via phone, email, and walk-ins.
- Advise customers on flight schedules, visa requirements, baggage policies, and travel insurance.
- Handle urgent ticketing requests and resolve customer issues efficiently.
- Coordination & Documentation
- Coordinate with airlines and consolidators for group bookings, special requests, and fare negotiations.
- Maintain updated records of reservations, cancellations, and refunds.
- Ensure compliance with company policies and IATA regulations.
- Sales & Upselling
- Promote add-on services such as travel insurance, hotel bookings, and tour packages.
- Support sales teams in achieving revenue targets through effective ticketing support.
Key Skills & Competencies:
- Proficiency in GDS systems (Amadeus, Galileo, Sabre).
- Strong knowledge of domestic and international ticketing procedures.
- Good communication and interpersonal skills.
- Attention to detail and accuracy in fare/ticket processing.
- Ability to work under pressure and handle multiple tasks.
Qualifications & Experience:
- Graduate/Diploma in Travel & Tourism or related field.
- 2–4 years of experience in airline ticketing operations.
- Knowledge of IATA guidelines and airline fare rules preferred.
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Expected Start Date: 15/09/2025
