Front Office Operations Coordinator

7 days ago


Gurgaon, Haryana, India beBeeCustomerService Full time
Front Office Associate Job Description

A Front Office Associate plays a crucial role in providing exceptional customer service and assisting with daily Front Office operations.

  • Key Responsibilities:
  • Assist the Front Office Manager with daily tasks and duties
  • Provide prompt service and actively seek opportunities to enhance Guest satisfaction
  • Ensure team members are informed of any relevant feedback from Guests or other departments
  • Manage, resolve or escalate any Guest complaints quickly and efficiently
  • Work closely with facilities and services within the hotel to identify opportunities for upselling and promoting events
  • Advise team members of special events or VIP Guests in the hotel for accommodations or events
  • Maintain a high level of product knowledge of the hotel and local area, as well as being aware of the daily hotel event schedule
  • Attend all Front Office meetings and participate in discussions
  • Follow fire, health and safety regulations and procedures when required
Requirements and Qualifications

To be successful in this role, you should possess:

  • Previous Customer Service Experience: Within the hotel/leisure/retail sector
  • Excellent Interpersonal and Communication Skills: Ability to interact effectively with Guests and Team Members
  • Commitment to Delivering High-Quality Customer Service: Proven track record of providing exceptional service
  • Ability to Work Under Pressure: Handle multiple tasks and deadlines in a fast-paced environment
  • Excellent Grooming Standards: Maintain a professional appearance at all times
  • Flexibility: Respond to various work situations and adapt to changing circumstances
Preferred Capabilities

It would be advantageous to have:

  • High Level of IT Proficiency: Familiarity with computer systems and software


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