Front Office Executive

Job Description

Front Office Executive

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a Front Office Executive to be the welcoming face for our clients at their Brookfield office parks. This pivotal role involves assisting employees, visitors, and VIPs, ensuring the lobby areas are impeccable, and efficiently resolving queries by coordinating with various internal teams.

Role and Responsibilities:

- Guest & Visitor Management: Be the primary point of contact for employees, visitors, and vendors. Support occupant companies during VIP movements, client visits, or audits. Guide clients to various parts of the office and contact employees regarding visitors. Ensure no person without an employee ID/visitor pass moves to the tenant floor and escalate to the security manager if protocols are not followed.
- Lobby & Common Area Upkeep: Responsible for the maintenance and upkeep of the lobby, entry/exit areas, common areas accessed by internal team members, visitors, and clients. This includes cleanliness, availability of amenities, stock maintenance of required items, updated information on display boards, upkeep of plants, shelves, and artifacts.
- Query Resolution & Coordination: Attend to and resolve all queries raised by employees, visitors, and vendors. Track complaints from occupant companies, coordinate for work completion with relevant teams (Technical, Housekeeping, EHS), and provide status updates. Follow up with teams and support occupant companies for non-availability of developer-responsible services.
- Operational Standardization & Support: Establish and deploy Standard Operating Procedures (SOPs) for front office functions. Support and coordinate for developer-side events for occupant companies. Support all sustainability initiatives and ad-hoc management requirements, including training plans, events, and audit preparations.
- Relationship Building: Create a strong rapport with occupant company employees, instilling confidence in the upkeep of all services and common areas.
- Reporting & Documentation: Submit data for all routine reports (daily, weekly, monthly, QBRs) and furnish ad-hoc technical data to the cluster head/property manager. Support in maintaining ISO, 5S, BEE, BSC, IGBC, and other certifications, ensuring adherence to standards and documentation on shared folders.
- Daily Checks & Snagging: Conduct daily checks of the lobby, entrance portico, AC, lighting, air fragrance, restrooms (cleanliness, supplies), water stagnation, vanity counters, plant positioning, and lift car interiors/landings. Be aware of all snags/faults in the allocated tower, follow up until closure, communicate issues to concerned departments, and escalate delays to the building manager.
- Cross-Departmental Coordination: Coordinate with other campus departments as required for assigned tasks. Assist the Property Manager in relevant functional areas.

What we're looking for:

- Customer Service Excellence: A strong dedication to providing exceptional service to occupants and visitors.
- Communication Skills: Excellent verbal and written communication abilities to interact effectively with diverse stakeholders.
- Organizational Skills: Strong capability to manage multiple tasks, prioritize effectively, and maintain meticulous records.
- Attention to Detail: A keen eye for detail to ensure impeccable lobby presentation and accurate data/information.
- Problem-Solving: Ability to quickly identify issues and coordinate their resolution with relevant teams.
- Technical Aptitude: Basic understanding of building services to effectively coordinate with technical teams on complaints.
- Team Player: Ability to collaborate effectively with internal teams and external vendors.

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