Complaints Manager
1 week ago
Job Summary:
- Complaints Management involves receiving and reviewing initiated complaints in quality management systems. The role requires processing technical complaints and coordinating with suppliers for investigations.
- Additionally, the position entails following up on complaints with suppliers for timely investigations and performing queries in quality management tools as per procedures.
- Key responsibilities also include reviewing supplier investigations, completing tasks in quality management systems, and participating in meetings with suppliers as required.
What You'll Bring to the Role:
Minimum Requirements:
Education:
Pharmacy, science, MBA, or engineering degree from a reputable institution is required.
Languages:
Fluent English language skills are necessary.
Skills and Qualifications:
Good communication, presentation, and interpersonal skills are essential.
Experience:
A minimum of 7 years of experience in quality assurance, regulatory affairs, or pharmaceutical manufacturing is required.
GxP knowledge and basic IT skills are necessary.
Key Responsibilities:
Follow up on complaints with suppliers
Perform queries in quality management tools
Participate in meetings with suppliers
Review supplier investigations
Complete tasks in quality management systems
Ensure timely investigations
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