Consumer Complaints Handler

4 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 19,92,000 - ₹ 24,27,600

Job Opportunity:

We are seeking a professional to handle consumer complaints and resolve issues efficiently.

Main Responsibilities:

  • To interact with senior stakeholders and deliver timely resolution for all escalations
  • To suggest projects for improvement in customer experience, operational efficiency, and digitization of customer journeys
  • To establish a culture across all customer channels for zero defect and first-time right to drive reduction in service escalations

Key Requirements:

  • 6-8 years of work experience in driving a customer-centric agenda within customer service, business or operations in a retail distribution setup
  • Strong domain knowledge of consumer banking products, processes, and technology
  • Strong analytical skills to derive insights from data and create actionables thereof
  • Excellent networking skills to build rapport and consultatively engage with business and functional heads and cross-functional teams
  • Exposure to working directly with senior management and regulators in a high-pressure and timeline-oriented environment
  • Excellent communication, facilitation, and presentation skills, including proficiency in MS Office tools (MS Excel and PowerPoint)

PREFERRED QUALIFICATIONS:

  • Experience working in a high-pressure and timeline-oriented environment
  • Ability to work independently and as part of a team

About This Role:

This is an excellent opportunity for a skilled professional to take on a challenging role and make a meaningful contribution to the organization.

What We Offer:

A competitive compensation package and opportunities for growth and development.

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