Complaints Management-digital Banking Kotak 811-regional Sales

3 weeks ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree Complaint Desk Manager - 811 Complaints Management Experience Required M2 M3 Location Mumbai Job Role Responsibilities Manage and resolve complaints related to 811 customers across Savings Accounts Credit Cards and Loans Handle escalated customer grievances addressed to Senior Management Principal Nodal Officer Bank Ombudsman and Managing Director Act as the Single Point of Contact SPOC between internal bank teams and product teams to ensure swift and effective complaint resolution Drive end-to-end complaint closure through proactive follow-ups and coordination with relevant stakeholders Identify and analyze recurring complaint patterns collaborate with process teams to investigate root causes and recommend corrective actions Maintain and enhance complaint reporting frameworks including trend analysis by category and volume Ensure seamless handling of complaints across all customer channels-email phone social media branch etc Candidate Requirements Strong written and verbal communication skills Good understanding of banking operations and processes Familiarity with credit products personal banking queries and regulatory guidelines Working knowledge of core banking systems such as Finacle Dot Net Vision etc Excellent logical reasoning data analysis and problem-solving abilities Proactive mindset with a focus on process improvement and business process re-engineering Assertive self-driven and detail-oriented Proficient in MS Excel and comfortable working with data Awareness of market trends and competitive practices Strong follow-up skills and ability to work independently under pressure

  • Regional Sales Manager

    21 hours ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    This is an Internal document. Regional Sales Manager – Kotak811 Current Account As a Regional Sales Manager for Kotak 811, you'd be responsible for leading current account sales team, managing multi-city, ensuring productivity, and driving customer acquisition and satisfaction within a specific region, focusing on the Kotak 811 digital banking platform....

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    4 weeks ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full time

    Job DescriptionThis is an Internal document. Regional Sales Manager - Kotak811 Current Account As a Regional Sales Manager for Kotak 811, you'd be responsible for leading current account sales team, managing multi-city, ensuring productivity, and driving customer acquisition and satisfaction within a specific region, focusing on the Kotak 811 digital banking...

  • Complaints Management-Digital Banking Kotak 811-Regional Sales

    2 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Complaint Desk Manager – 811 Complaints ManagementExperience Required: M2/M3Location: Mumbai Job Role & Responsibilities:Manage and resolve complaints related to 811 customers across Savings Accounts, Credit Cards, and Loans.Handle escalated customer grievances addressed to Senior Management, Principal Nodal Officer, Bank Ombudsman, and Managing...

  • Inbound Officer Kotak 811

    24 hours ago

    Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per year

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  • Openings For Kotak Bank

    2 days ago

    Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per year

    Kotak Mahindra Bank - Outbound Process Role:Handle outbound customer calls for Kotak 811 Cross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...

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    2 days ago

    Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    Kotak Mahindra Bank - customer care Role:Handle outbound customer calls for 811 digital bankingCross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...

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    1 day ago

    Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per year

    Kotak Mahindra Bank - customer care Role:Handle outbound customer calls for 811 digital bankingCross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...

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    2 weeks ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 3,50,000 per year

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  • Product Manager-Digital Banking Kotak 811-Regional Sales

    23 hours ago

    Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About The Role   Role Product Manager - GrowthBelow are the key responsibilities for the person :1. As a Product Manager Manager, the candidate handles entire Mobile Active Book of 811 Mobile App and is responsible for the following:a. Responsible for digital driving activationb. Responsible for driving in-app transactions.c. Responsible for retention and...

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    23 hours ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

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