Complaints Management-digital Banking Kotak 811-regional Sales
1 day ago
Job Category KMBL Degree Level Bachelor s Degree Complaint Desk Manager - 811 Complaints Management Experience Required M2 M3 Location Mumbai Job Role Responsibilities Manage and resolve complaints related to 811 customers across Savings Accounts Credit Cards and Loans Handle escalated customer grievances addressed to Senior Management Principal Nodal Officer Bank Ombudsman and Managing Director Act as the Single Point of Contact SPOC between internal bank teams and product teams to ensure swift and effective complaint resolution Drive end-to-end complaint closure through proactive follow-ups and coordination with relevant stakeholders Identify and analyze recurring complaint patterns collaborate with process teams to investigate root causes and recommend corrective actions Maintain and enhance complaint reporting frameworks including trend analysis by category and volume Ensure seamless handling of complaints across all customer channels-email phone social media branch etc Candidate Requirements Strong written and verbal communication skills Good understanding of banking operations and processes Familiarity with credit products personal banking queries and regulatory guidelines Working knowledge of core banking systems such as Finacle Dot Net Vision etc Excellent logical reasoning data analysis and problem-solving abilities Proactive mindset with a focus on process improvement and business process re-engineering Assertive self-driven and detail-oriented Proficient in MS Excel and comfortable working with data Awareness of market trends and competitive practices Strong follow-up skills and ability to work independently under pressure
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Regional Sales Manager
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 30,00,000 per yearRegional Sales Manager - 811-Digital Banking Kotak 811-RL Regional Head's Office This is an Internal document. Regional Sales Manager – Kotak811 Current Account As a Regional Sales Manager for Kotak 811, you'd be responsible for leading current account sales team, managing multi-city, ensuring productivity, and driving customer acquisition and...
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Pune, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Premier Relationship Manager in the Kotak 811 Digital Banking team you will be responsible for acquiring and managing High Net Worth Individuals HNIs and delivering a superior banking experience through personalized engagement and product offerings This role involves sourcing new customers deepening...
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Kotak Bank
2 weeks ago
Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per yearKotak Mahindra Bank - Outbound Process Role:Handle outbound customer calls for Kotak 811 Cross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...
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Pune, Maharashtra, India Kotak Mahindra Full time**_Role: Relationship Officer - Digital 811 Sales _** - _Have good awareness of Corporates with entry point links in those corporates. _ - _Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking. _ - _Cross sells bank products to existing set of Corp Sal customers which are mapped. _ - _Handle...
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State Relationship Manager-Digital Banking
1 week ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearState Relationship Manager-Digital Banking Kotak 811-Regional Sales Relationship Manager – Branch Banking – Branch Banking JOB ROLE : · Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers. · Sources new bank customers through external individual efforts and acquisition channel. ·...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Relationship Manager - VRM for Kotak 811 Digital Banking you will be responsible for managing and deepening relationships with High Net Worth HNW customers This role is focused on driving customer engagement expanding the bank s liability base and promoting digital banking solutions You will serve as a...
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Corporate Relationship Manager
1 week ago
Mumbai, -Mumbai-Vinay Bhavya Complex-MAH, Vinay Bhavya Complex, Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCorporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-SalesThe Corporate Relationship Manager will be responsible for managing digital sales and digital banking for Kotak 811. The role involves building and maintaining relationships with corporate clients, ensuring customer satisfaction, and driving sales growth. The ideal candidate will...
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Corporate Relationship Manager
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 1,20,000 - ₹ 1,80,000 per yearCorporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-Sales Corporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-Sales Delhi, India Job Description Corporate Relationship Manager-811 Digital Sales-Digital Banking Kotak 811-Sales Job Description:100% open market and field job -Target driven. ...
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Sales Manager
1 week ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 12,00,000 per yearSales Manager-Current Account-Digital 811-Digital Banking Kotak 811-Sales · Responsible for leading a large Sales Channel comprising of Team Leaders and Sales. · Executives and ensuring Recruitment, Training, Retention and Mentoring of Sales teams. · Experience in handling large team. · Responsible for managing the leads and of that particular...
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Onboarding Officer
2 weeks ago
Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an Onboarding Officer for Video KYC VKYC under Kotak 811 Digital Banking you will be responsible for completing full KYC verification for customers via secure video calls This role is critical in ensuring a smooth compliant and customer-friendly onboarding experience You will verify customer details ensure...
