Complaints Management-digital Banking Kotak 811-regional Sales
2 days ago
Job Category KMBL Degree Level Bachelor s Degree Complaint Desk Manager - 811 Complaints Management Experience Required M2 M3 Location Mumbai Job Role Responsibilities Manage and resolve complaints related to 811 customers across Savings Accounts Credit Cards and Loans Handle escalated customer grievances addressed to Senior Management Principal Nodal Officer Bank Ombudsman and Managing Director Act as the Single Point of Contact SPOC between internal bank teams and product teams to ensure swift and effective complaint resolution Drive end-to-end complaint closure through proactive follow-ups and coordination with relevant stakeholders Identify and analyze recurring complaint patterns collaborate with process teams to investigate root causes and recommend corrective actions Maintain and enhance complaint reporting frameworks including trend analysis by category and volume Ensure seamless handling of complaints across all customer channels-email phone social media branch etc Candidate Requirements Strong written and verbal communication skills Good understanding of banking operations and processes Familiarity with credit products personal banking queries and regulatory guidelines Working knowledge of core banking systems such as Finacle Dot Net Vision etc Excellent logical reasoning data analysis and problem-solving abilities Proactive mindset with a focus on process improvement and business process re-engineering Assertive self-driven and detail-oriented Proficient in MS Excel and comfortable working with data Awareness of market trends and competitive practices Strong follow-up skills and ability to work independently under pressure
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Regional Sales Manager
1 day ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 20,00,000 per yearThis is an Internal document. Regional Sales Manager – Kotak811 Current Account As a Regional Sales Manager for Kotak 811, you'd be responsible for leading current account sales team, managing multi-city, ensuring productivity, and driving customer acquisition and satisfaction within a specific region, focusing on the Kotak 811 digital banking platform....
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Regional Sales Manager
4 days ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionThis is an Internal document. Regional Sales Manager - Kotak811 Current Account As a Regional Sales Manager for Kotak 811, you'd be responsible for leading current account sales team, managing multi-city, ensuring productivity, and driving customer acquisition and satisfaction within a specific region, focusing on the Kotak 811 digital banking...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearComplaint Desk Manager – 811 Complaints ManagementExperience Required: M2/M3Location: Mumbai Job Role & Responsibilities:Manage and resolve complaints related to 811 customers across Savings Accounts, Credit Cards, and Loans.Handle escalated customer grievances addressed to Senior Management, Principal Nodal Officer, Bank Ombudsman, and Managing...
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Inbound Officer Kotak 811
2 days ago
Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per yearJob Role: Inbound Officer Kotak 811 (Kotak Mahindra Bank)Company:- Kotak Mahindra BankLocation: Wagle Estate, Thane West Department: Customer Service / SalesEmployment Type: Full-TimePayroll: Directly on Kotak Mahindra Bank's PayrollJob Summary:Kotak Mahindra Bank is hiring Inbound Officers for its flagship 811 digital banking division. This is an excellent...
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Openings For Kotak Bank
1 day ago
Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per yearKotak Mahindra Bank - Outbound Process Role:Handle outbound customer calls for Kotak 811 Cross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...
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digital banking
1 day ago
Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 3,50,000 per yearKotak Mahindra Bank - customer care Role:Handle outbound customer calls for 811 digital bankingCross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...
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Digital Banking
2 days ago
Navi Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 2,50,000 - ₹ 3,50,000 per yearKotak Mahindra Bank - customer care Role:Handle outbound customer calls for 811 digital bankingCross-sell banking productMeet sales & service targetRequirements:Min 6 months sales expGraduate Excellent ENG communicationSal: Upto 3.5 LPA CTC Required Candidate profileAge: 18–32 yearsNo long employment gapsShift: 9-hour rotational (8 AM–8 PM)Week Offs:...
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Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout The Role Role Product Manager - GrowthBelow are the key responsibilities for the person :1. As a Product Manager Manager, the candidate handles entire Mobile Active Book of 811 Mobile App and is responsible for the following:a. Responsible for digital driving activationb. Responsible for driving in-app transactions.c. Responsible for retention and...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeThis is an Internal document Job Title Manager - Channel Development Location Mumbai Department Kotak 811 Job Purpose The Manager of Channel Development will lead the strategy execution and expansion of our partner channels This role involves identifying new partner opportunities nurturing existing relationships and driving growth through channel...
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Freshers Welcome
1 day ago
Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 16,000 per yearProcess:- Kotak 811 - Banking Sales (Outbound Process) - Salary Upto 16k in-hand + Incentives- HSC Pass To Any Graduate- Hindi communication / Average English- Rotational week off- Freshers can apply Required Candidate profileQualification:- Hsc Pass How To Apply..?To schedule your interview Callm, Whatsapp /mail HR Pratiksha: Mail id:- Perks and...
