senior manager

6 days ago


Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Social Media Management, Complaint Desk

Online Reputation Management (ORM) and escalation management

Exp. working with global end-users, Should have handled a team of 80 to 100 members

Social media Escalation experience required

Voice/Email/Chat/ORM

Required Candidate profile

2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre

Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.


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