
senior manager
6 days ago
Social Media Management, Complaint Desk
Online Reputation Management (ORM) and escalation management
Exp. working with global end-users, Should have handled a team of 80 to 100 members
Social media Escalation experience required
Voice/Email/Chat/ORM
Required Candidate profile
2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre
Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.
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