GIS Team Lead

2 days ago


Malappuram, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000
GIS Operations Manager

We are seeking a highly skilled GIS Operations Manager to oversee the daily activities of a team of analysts, ensuring the achievement of system, team, and individual customer service goals and standards.

This role involves managing key performance indicators (KPIs) to ensure team performance aligns with customer service standards. The ideal candidate will have excellent communication skills, technical proficiency in workforce management applications, quality tools, and technologies, as well as strong leadership skills to plan, prioritize, organize, and communicate effectively.

Main Responsibilities:

  • Manage customer escalations in a timely and professional manner.
  • Develop and implement process enhancements, including technology and performance improvements.
  • Set specific objectives for the team to achieve.
  • Ensure process level compliance on various standards.
  • Provide backup support to the SDL in their absence.

Requirements:

  • Superior communication skills, including oral, written, presentation, and interpersonal skills.
  • Technical skills in workforce management applications, quality tools, and technologies.
  • Leadership skills, including planning, prioritizing, organizing, and communicating/selling effectively.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team of professionals.


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