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Team Lead

2 weeks ago

Malappuram, Kerala, India XcellHost Cloud Service Pvt Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Need employees with 2-4 years of exerience.

Responsibilities:

· Lead, supervise, and mentor a team of telecallers to achieve enrollment and sales targets.

· Monitor daily calls, track productivity, and ensure adherence to scripts and communication guidelines.

· Train telecallers on product knowledge (courses offered), sales techniques, and customer service skills.

· Develop strategies to improve lead conversion rates and overall team performance.

· Maintain reports on team activities, call quality, and sales performance for management review.

· Handle escalated customer queries and provide quick resolutions.

· Motivate the team through regular feedback, recognition, and performance improvement plans.

· Collaborate with marketing and operations teams to align telecalling efforts with campaigns and business goals.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Experience:

  • Team Lead: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person