
Spanish Process Team Lead
12 hours ago
This role involves leading daily operations, managing follow-up actions, and ensuring timely completion of compliance training. As a key member of our team, you will be responsible for maintaining expert-level knowledge of assigned products and services, complete all required training and certifications.
Maintaining customer satisfaction is crucial in this position. You will be expected to monitor customer issue trends, volume spikes, and case inventory on a regular basis. Effective communication with the team is vital to ensure that operational updates are shared promptly.
You will be required to lead daily team huddles and conduct coaching and feedback sessions to ensure that team members are aware of their performance and areas for improvement. Reviewing and analyzing B2B Service Cloud and DOMO reports will also be a part of your responsibilities. The role requires strong time management skills, critical and strategic thinking, and proficiency in Microsoft Office and related applications.
Key Responsibilities:- Lead daily team huddles and communicate operational updates.
- Conduct effective coaching and feedback sessions; manage follow-up actions.
- Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
- Expert level proficiency in web-based skills.
- Strong time management skills.
- Critical and strategic troubleshooting skills.
- Proficiency in Microsoft Office and related applications.
- Ability to collaborate effectively with internal teams and directors.
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