International Customer Support Specialist

3 days ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a proactive and customer-focused professional to handle our International customer support operations.

The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a professional manner.

  • Handle inbound and outbound customer communication via email, and chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.
Requirements
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

  • Customer Support Specialist

    2 hours ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Remote Customer Support JobCultivate a successful career in customer service with our international call center team. As a remote customer support specialist, you will be responsible for handling inbound and outbound calls, resolving customer queries, and providing exceptional support to clients across the globe.

  • Customer Support Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team.Provide technical and functional support to clients using Hospital Management System (HMS) or Property Management System (PMS) software.Troubleshoot application issues and provide resolution or escalate to relevant technical...

  • Customer Support Specialist

    2 weeks ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through timely and efficient solutions.Key Responsibilities:Provide excellent customer support via phone, email, or chatAddress...

  • Customer Support Specialist

    9 hours ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Opportunity: Customer Support SpecialistWe are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for engaging with prospective students, assessing their interest in our courses, and establishing meaningful relationships by providing valuable information on course...

  • Customer Support Specialist

    1 week ago

    Surat, Gujarat, India OptimumBrew Technology LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionOptimumBrew Technology LLP is a product-based company dedicated to empowering businesses with accessible and innovative graphic design and marketing tools. We believe impactful marketing should be available to everyone, regardless of budget or skill level. Our tools are used by a diverse global community, driving us to continuously...

  • Customer Support Executive

    6 days ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 75,00,000

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and organized Customer Support Specialist to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, and chat platforms in a timely and professional manner.Manage and resolve customer complaints in accordance with...

  • Customer Support Specialist

    2 weeks ago

    Surat, Gujarat, India Zafify Full time

    Job DescriptionJob Title: CRM Executive / Chat Support SpecialistCompany: Jewelry Brand E-commerce StoreLocation: Sahara Darwaja, SuratJob Timing: 9:15 AM to 6:30 PMJob Type: Full-Time, Work from OfficeNumber of Openings: 10Roles & Responsibilities:Handle customer support queries through chat and other online platformsMaintain and update customer database...

  • Customer Support Specialist

    1 week ago

    Surat, Gujarat, India Zafify Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: CRM Executive / Chat Support SpecialistCompany: Jewelry Brand – E-commerce StoreLocation: Sahara Darwaja, SuratJob Timing: 9:15 AM to 6:30 PMJob Type: Full-Time, Work from OfficeNumber of Openings: 10Roles & Responsibilities:• Handle customer support queries through chat and other online platforms• Maintain and update customer database using...

  • Customer Support Specialist

    5 days ago

    Surat, Gujarat, India beBeeCustomer Full time ₹ 7,20,000

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team.This exciting opportunity involves providing top-notch customer service, managing complaints directly from customers in a fast-paced B2C environment.Responsibilities include resolving escalated customer queries, liaising with partners, and monitoring complaint progress.The...

  • Customer Support Representative

    3 days ago

    Surat, Gujarat, India PortPro - Asia Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company Overview:PortPro is at the forefront of the drayage industry, driving change with ourinnovative web-based operating system. As we continue to grow, we are shaping the largesttechnology platform in the industry, dedicated to optimizing supply chains and making themmore efficient. Joining our team offers you the chance to contribute significantly to a...