Customer Support Executive

1 day ago


Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 75,00,000

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly skilled and organized Customer Support Specialist to provide exceptional customer service and support.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat platforms in a timely and professional manner.
  • Manage and resolve customer complaints in accordance with company policies and procedures.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Identify and report trends and patterns in customer feedback to inform business decisions.
  • Participate in training and development programs to stay up-to-date on product knowledge and customer service best practices.

Requirements:

  • 1-2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Prior experience working in a fast-paced environment is preferred.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Strong problem-solving and analytical skills.


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