Customer Support Executive

21 hours ago

Surat, Gujarat, India Upmetrics AI Full time US$ 40,000 - US$ 80,000 per year

Responsibilities:

  • Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
  • Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
  • Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.
  • Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
  • Actively collect and analyze feedback from clients to drive product improvements.
  • Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
  • Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications:

  • Bachelor's degree or equivalent in Business, Marketing, or a related field.
  • Excellent command over English, both written and spoken.
  • Prior experience in customer support, especially in SaaS platforms, would be an advantage.
  • Familiarity with CRM tools, email marketing software, and other related platforms.
  • Ability to connect with customers, understand their needs, and communicate solutions effectively.
  • Ability to quickly understand customer issues and guide them towards a solution.

Company Perks:

5-day working (Mon – Fri), Enjoy work-life balance with flexible scheduling

Collaborative and inclusive workplace culture

Your voice matters; we value your feedback

Continuous growth and development

Competitive salary and holiday allowance

Access to ongoing learning opportunities.

A fast-moving, fun, and SaaS company made up of skillful team players

An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

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