
Customer Support Specialist
23 hours ago
We are seeking a skilled Customer Support Specialist to join our team.
This exciting opportunity involves providing top-notch customer service, managing complaints directly from customers in a fast-paced B2C environment.
Responsibilities include resolving escalated customer queries, liaising with partners, and monitoring complaint progress.
The ideal candidate will have experience handling customer complaints by phone, email, and live chat, as well as excellent communication skills and a proactive approach.
You will play a key role in driving customer success by identifying trends in complaints and working with the Customer Service Team Lead to reduce repeated issues.
Key Responsibilities- Resolving escalated customer inquiries/complaints
- Liaising with partners to agree a solution and monitor complaint progress
- Aiming to resolve complaints quickly, meeting agreed SLAs
- Identifying and reducing recurring complaints
- Supporting the Customer Service team in handling general customer inquiries
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