Customer Support Specialist

1 day ago


Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000

Job Overview

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through timely and efficient solutions.

Key Responsibilities:

  • Provide excellent customer support via phone, email, or chat
  • Address customer inquiries and concerns in a professional and courteous manner
  • Escalate complex issues to senior team members as needed
  • Collaborate with internal stakeholders to resolve customer complaints

Requirements:

  • Customer Service Skills: Excellent verbal and written communication skills, ability to empathize with customers and provide personalized support
  • Problem-Solving Skills: Strong problem-solving and conflict resolution skills, ability to analyze complex issues and provide effective solutions
  • Organizational Skills: Good organizational and time management skills, ability to prioritize tasks and meet deadlines

Preferred Qualifications:

  • Bachelor's degree in a related field
  • Prior customer service experience

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment

Location:

  • Mumbai
  • Western Railway: Churchgate to Mira Road
  • Central Railway: CST to Thane
  • Harbour Railway: Masjid to Vashi

Thanks & regards,

HR Team



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