Technical Support Professional

2 days ago


Cochin, Kerala, India beBeeTechnical Full time ₹ 8,10,000 - ₹ 10,12,000
Job Overview

We are seeking a highly motivated and detail-oriented Junior Technical Support Engineer to join our dynamic team.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Our ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering high-quality technical support.

Required Skills and Qualifications:
  • Strong understanding of Java and Python programming languages.
  • Experience with cryptographic protocols and PKI-related functions.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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