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Technical Support
3 weeks ago
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Diagnose and troubleshoot software, hardware, and network-related issues.
- Guide users through step-by-step solutions and provide remote support when required.
- Log, track, and document customer issues and solutions in the ticketing system.
- Escalate unresolved issues to higher-level support teams or developers.
- Provide technical guidance and training to customers regarding product usage.
- Ensure customer satisfaction through effective problem-solving and communication.
- Stay updated with product knowledge, new features, and industry trends.
Job Type: Fresher
Pay: From ₹15,000.00 per month
Language:
- English (Preferred)
Work Location: In person