Technical Support

Job Summary: We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely...

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.Diagnose and troubleshoot software, hardware, and network-related issues.Guide users through step-by-step solutions and provide remote support when required.Log, track, and document customer issues and solutions in the ticketing system.Escalate unresolved issues to...

Position SummaryWe are looking for an experienced L2 Technical Support Engineer with 2–3 years of hands-on experience in networking, Linux basics, and customer support. The ideal candidate will work closely with our clients to troubleshoot, resolve technical issues, and ensure seamless operations of IT systems.Key Responsibilities· Provide L2 technical...

About the CompanyAllianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.About the RoleThe Sales Support Engineer at Allianze Infosoft plays a crucial role in supporting the Dubai sales team (remotely) by providing technical expertise, product knowledge, and...

We are seeking a highly skilled and motivated Technical Support L2 professional to join our dynamic team .This role is integral to ensuring our customers receive top-tier technical assistance for a wide range of telecommunications products and services. The successful candidate will be tasked with diagnosing and resolving technical issues escalated from...

We are seeking a highly skilled and motivated Technical Support L2 professional to join our dynamic team .This role is integral to ensuring our customers receive top-tier technical assistance for a wide range of telecommunications products and services. The successful candidate will be tasked with diagnosing and resolving technical issues escalated from...

Location: Kochi – Softloom IT SolutionsEducation: Bachelor's Degree in Computer Science or related fieldExperience: FresherSalary: ₹10,000 – ₹12,000 per monthJob ResponsibilitiesHandle customer queries and provide supportOffer basic technical assistance to clientsMaintain client relationships and follow-upsEnsure customer satisfaction through...

We are seeking an experienced Hardware & Technical Support Engineer to manage, maintain, and troubleshoot our organization's IT hardware and technical infrastructure. The ideal candidate will have a strong background in diagnosing and resolving hardware/software issues, providing timely technical support, and ensuring system reliability and performance. Also...

ResponsibilitiesProvide advanced technical support for telecommunications products and services to customers and field technicians.Diagnose and resolve complex telecommunication issues escalated from Level 1 support.Document technical issues and solutions in the ticketing system for tracking and reporting purposes.Collaborate with engineering and operations...

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesReproduce...