Technical Support Professional

2 weeks ago


Cochin, Kerala, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Technical Support Specialist

We are seeking a skilled technical support specialist to fill this role. The ideal candidate will have a strong background in technical troubleshooting, customer service, and communication skills.

Key Responsibilities:
  • Provide technical support via phone to a global customer base.
  • Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
  • Ensure timely and effective resolution of customer issues while maintaining high levels of customer satisfaction.
Required Skills and Qualifications:
  • Networking: Basic to intermediate understanding of networking concepts.
  • Computer Proficiency: Intermediate to advanced knowledge of computer hardware and software.
  • Operating Systems: Working knowledge of Windows, macOS, mobile operating systems like Android and iOS.
Candidate Requirements:
  • Communication: Strong listening skills with the ability to understand and resolve customer issues efficiently.
  • Customer Focus: Demonstrates empathy and patience, even in challenging situations.
  • Learning Orientation: Continuously seeks to stay updated on relevant products, services, and technologies.


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