Technical Support Specialist

6 days ago

Cochin, Kerala, India beBeeAccessibility Full time

About the Role

We are seeking a proactive and detail-oriented Access Partner to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

This role is not about doing the work for the client, but about enabling them to do it—bridging accessibility gaps in fast-paced, highly technical environments.

You'll work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio. The client uses JAWS and VoiceOver screen readers.

Key Responsibilities:
  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Required Skills:

  • Basic coding knowledge.
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Able to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

What We Offer:

  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Salary range ₹2,365,284.88 - ₹3,506,852 ($26,000 - $40,000)
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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