Quality Improvement Specialist

The role of a Quality Assurance Manager is to establish, implement and maintain quality management systems that meet internal standards and regulatory requirements.This position drives continuous improvement initiatives, monitors quality metrics, and leads cross-functional efforts to enhance operational efficiency, compliance and customer satisfaction.The...

Job OpportunityRole and Key Responsibilities:Our organization seeks a skilled professional to conduct quality audits on calls and provide feedback to agents.• Conduct quality audits on calls and share constructive feedback with agents to improve their performance.• Ensure compliance and quality checks are conducted in a timely manner and accurate reports...

Job Overview:As a Quality Analyst, you will play a vital role in ensuring that our client's quality standards are met or exceeded.Key Responsibilities:Monitor and analyze customer satisfaction and dissatisfaction data to identify areas for improvement.Collaborate with the client services team and call center team to ensure seamless joint call...

Quality Assurance Manager Job OverviewThis is an exciting opportunity to oversee quality control, quality assurance, and implement quality management processes to drive continuous improvement in all project activities.Key Responsibilities:Manage the implementation of our Corporate Quality Program, including policies, standards, procedures, and best...

Job DescriptionThe primary purpose of this role is to ensure and improve the quality across all our processes.This includes building stronger controls, improving the content of SOPs, updating RCSAs, conducting walkthroughs for process improvement, conducting BCP tests, and providing timely and accurate RBI reporting and audit responses.

Role Summary:We are seeking a seasoned Quality Analyst to join our Voice Process team. As a key member of the team, you will play a pivotal role in driving continuous improvement for Transaction Quality and Delivery.Key Responsibilities:Drive process control & compliance while managing audit requirementsEnsure huddle, feedback, and refresher processes are in...

Job Description:We are seeking a Quality Manager to oversee and improve our processes, ensuring stronger controls and improved content of Standard Operating Procedures (SOPs).Main Responsibilities:To identify manual activities, generate new ideas with cost-benefit analysis, and implement them through IT/Automation Projects.To facilitate the generation of new...

We are seeking a seasoned Quality Assurance Specialist to join our organization. As a key member of our team, you will be responsible for ensuring the highest standards of quality in our operations.Job RequirementsAt least three years of experience in quality management in a business process outsourcing environmentExcellent communication and presentation...

Job Role SummaryThe Senior Executive Quality Process Auditor will play a key role in maintaining and enhancing the organization s quality standards. This position involves auditing processes, ensuring compliance with ISO and ITIL standards, and driving initiatives for continuous improvement in environmental sustainability and resource conservation.Key...

Quality Excellence Senior Manager JobWe are seeking a Quality Excellence Senior Manager to manage the culture of quality, compliance, and continuous improvement across our organization.This role supports adherence to all applicable regulatory requirements and internal policies while championing operational excellence initiatives that enhance product quality,...