Quality Improvement Specialist

2 days ago


Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview:

As a Quality Analyst, you will play a vital role in ensuring that our client's quality standards are met or exceeded.

  • Key Responsibilities:
  • Monitor and analyze customer satisfaction and dissatisfaction data to identify areas for improvement.
  • Collaborate with the client services team and call center team to ensure seamless joint call monitoring.
  • Develop and implement effective solutions to address root causes of quality issues.
  • Provide recommendations on process improvements to enhance overall quality.

Requirements:

  • Minimum 1-3 years of total work experience.
  • Relevant experience as a QAP is preferred.
  • Good communication skills.
  • BPO experience is mandatory (PAN India Domestic based).
  • Voice Process background (Outbound) is required.

Work Environment:

  • Shifts: 10am-7pm.
  • Week offs: Any 1 day.
  • Work Location: Airoli, Navi Mumbai.

What We Offer:

  • A dynamic and challenging work environment.
  • Opportunities for growth and development.
  • A collaborative team culture.


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