
Quality Improvement Specialist
2 days ago
Job Overview:
As a Quality Analyst, you will play a vital role in ensuring that our client's quality standards are met or exceeded.
- Key Responsibilities:
- Monitor and analyze customer satisfaction and dissatisfaction data to identify areas for improvement.
- Collaborate with the client services team and call center team to ensure seamless joint call monitoring.
- Develop and implement effective solutions to address root causes of quality issues.
- Provide recommendations on process improvements to enhance overall quality.
Requirements:
- Minimum 1-3 years of total work experience.
- Relevant experience as a QAP is preferred.
- Good communication skills.
- BPO experience is mandatory (PAN India Domestic based).
- Voice Process background (Outbound) is required.
Work Environment:
- Shifts: 10am-7pm.
- Week offs: Any 1 day.
- Work Location: Airoli, Navi Mumbai.
What We Offer:
- A dynamic and challenging work environment.
- Opportunities for growth and development.
- A collaborative team culture.
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