Quality Improvement Specialist

2 days ago


Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity

Role and Key Responsibilities:

Our organization seeks a skilled professional to conduct quality audits on calls and provide feedback to agents.


• Conduct quality audits on calls and share constructive feedback with agents to improve their performance.


• Ensure compliance and quality checks are conducted in a timely manner and accurate reports are submitted.


• Drive continuous improvement by analyzing audit results and making data-driven recommendations.


• Strengthen quality management processes to enhance quality delivery and customer satisfaction.


• Manage data effectively for all deliverables and ensure they are accessible without delay.


• Participate in internal and external calibration sessions to maintain consistent scoring and feedback approaches.

Key Skills and Qualifications:


• Minimum 6 months experience as a Quality Auditor in a BPO/call centre environment.


• In-depth understanding of the audit and coaching process.


• Excellent verbal and written communication skills.


• Proficiency in MS Excel, PowerPoint presentations, and reporting knowledge.

Perks and Benefits:

Competitive salary

Commuter assistance

Attendance bonus



  • Navi Mumbai, Maharashtra, India beBeeAssurance Full time US$ 90,000 - US$ 1,20,000

    We are seeking a seasoned Quality Assurance Specialist to join our organization. As a key member of our team, you will be responsible for ensuring the highest standards of quality in our operations.Job RequirementsAt least three years of experience in quality management in a business process outsourcing environmentExcellent communication and presentation...


  • Navi Mumbai, Maharashtra, India beBeeQuality Full time US$ 60,000 - US$ 1,20,000

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Audit calls/interactions/transactions to ensure alignment with established...


  • Mumbai, Maharashtra, India beBeeQuality Full time ₹ 18,00,000 - ₹ 25,00,000

    The role of a Quality Assurance Manager is to establish, implement and maintain quality management systems that meet internal standards and regulatory requirements.This position drives continuous improvement initiatives, monitors quality metrics, and leads cross-functional efforts to enhance operational efficiency, compliance and customer satisfaction.The...


  • Navi Mumbai, Maharashtra, India beBeeCompliance Full time US$ 90,000 - US$ 1,20,000

    Job Title: Quality and Compliance Specialist About This Role This is an excellent opportunity to join our team as a Quality and Compliance Specialist, playing a key role in ensuring the highest standards of quality across our operations. Responsibilities Manage and maintain our Quality Management System (QMS) in compliance with industry standards and...


  • Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Quality Management SpecialistWe are seeking a Quality Management Specialist to join our team. As a key member of our organization, you will be responsible for managing and maintaining the Quality Management System (QMS) in compliance with industry standards and regulatory requirements.The successful candidate will lead QA/QC teams to ensure adherence to...


  • Navi Mumbai, Maharashtra, India beBeeQualityAssurance Full time

    Job Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest quality of our products and services.About the Role:This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional results. As a Quality...


  • Navi Mumbai, Maharashtra, India beBeeQuality Full time

    Job Description:We are seeking a Quality Assurance Specialist to join our team. As a key member of our quality assurance group, you will be responsible for ensuring the high quality of our products and services.Responsibilities:Maintain and improve existing test cases and test data to ensure accurate and reliable results.Develop and execute new test cases to...


  • Mumbai, Maharashtra, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

    Role Summary:We are seeking a seasoned Quality Analyst to join our Voice Process team. As a key member of the team, you will play a pivotal role in driving continuous improvement for Transaction Quality and Delivery.Key Responsibilities:Drive process control & compliance while managing audit requirementsEnsure huddle, feedback, and refresher processes are in...


  • Mumbai, Maharashtra, India beBeeQualityManager Full time ₹ 12,00,000 - ₹ 25,00,000

    Job Description:We are seeking a Quality Manager to oversee and improve our processes, ensuring stronger controls and improved content of Standard Operating Procedures (SOPs).Main Responsibilities:To identify manual activities, generate new ideas with cost-benefit analysis, and implement them through IT/Automation Projects.To facilitate the generation of new...


  • Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistKey Responsibilities:Ensure the quality of final products meets specified standardsMonitor and communicate inspection outcomes with team members and higher authoritiesDevelop and implement quality check points and inspection plans within the manufacturing processRecommend changes in the manufacturing process to improve...