Senior Quality Improvement Specialist

1 day ago


Mumbai, Maharashtra, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

Role Summary:

We are seeking a seasoned Quality Analyst to join our Voice Process team. As a key member of the team, you will play a pivotal role in driving continuous improvement for Transaction Quality and Delivery.

Key Responsibilities:

  • Drive process control & compliance while managing audit requirements
  • Ensure huddle, feedback, and refresher processes are in place and followed efficiently
  • Support Quality and Compliance teams to perform COPC, FMEA, PFCU, and other audits
  • Accurately capture SLA/SLO metrics and report client needs
  • Generate innovative ideas and implement process improvement initiatives

Requirements:

  • Minimum 2 years' experience as a Quality Analyst in International Voice Process
  • Strong working knowledge of TTQ systems, tools, and technologies
  • Excellent transactional quality domain knowledge
  • Good working knowledge of 7QC tools

Benefits:

Interested candidates should have excellent communication skills, a strong work ethic, and a passion for delivering high-quality results.



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