Key Quality Improvement Specialist

Job Title: Quality Assurance SpecialistThis role focuses on enhancing customer interactions and sales processes through quality improvement initiatives.We are seeking a skilled professional to conduct audits, manage quality frameworks, identify performance gaps, and provide feedback to enhance team performance.The key responsibilities of this role...

The role of a Quality Assurance Manager is to establish, implement and maintain quality management systems that meet internal standards and regulatory requirements.This position drives continuous improvement initiatives, monitors quality metrics, and leads cross-functional efforts to enhance operational efficiency, compliance and customer satisfaction.The...

Job OpportunityRole and Key Responsibilities:Our organization seeks a skilled professional to conduct quality audits on calls and provide feedback to agents.• Conduct quality audits on calls and share constructive feedback with agents to improve their performance.• Ensure compliance and quality checks are conducted in a timely manner and accurate reports...

Job Overview:As a Quality Analyst, you will play a vital role in ensuring that our client's quality standards are met or exceeded.Key Responsibilities:Monitor and analyze customer satisfaction and dissatisfaction data to identify areas for improvement.Collaborate with the client services team and call center team to ensure seamless joint call...

Role Summary:We are seeking a seasoned Quality Analyst to join our Voice Process team. As a key member of the team, you will play a pivotal role in driving continuous improvement for Transaction Quality and Delivery.Key Responsibilities:Drive process control & compliance while managing audit requirementsEnsure huddle, feedback, and refresher processes are in...

Quality Assurance Manager Job OverviewThis is an exciting opportunity to oversee quality control, quality assurance, and implement quality management processes to drive continuous improvement in all project activities.Key Responsibilities:Manage the implementation of our Corporate Quality Program, including policies, standards, procedures, and best...

We are seeking a seasoned Quality Assurance Specialist to join our organization. As a key member of our team, you will be responsible for ensuring the highest standards of quality in our operations.Job RequirementsAt least three years of experience in quality management in a business process outsourcing environmentExcellent communication and presentation...

Job Role SummaryThe Senior Executive Quality Process Auditor will play a key role in maintaining and enhancing the organization s quality standards. This position involves auditing processes, ensuring compliance with ISO and ITIL standards, and driving initiatives for continuous improvement in environmental sustainability and resource conservation.Key...

Job Description:We are seeking a Quality Manager to oversee and improve our processes, ensuring stronger controls and improved content of Standard Operating Procedures (SOPs).Main Responsibilities:To identify manual activities, generate new ideas with cost-benefit analysis, and implement them through IT/Automation Projects.To facilitate the generation of new...

Key Equipment Data SpecialistThe role entails thorough cleansing and quality assurance of equipment data to ensure accuracy, consistency, and governance across various datasets.Main Responsibilities:Cleansing and standardizing equipment data for improved accuracy and reliability.Ensuring the quality of equipment data through proactive identification and...