Field Engineer
1 month ago
About the Role:
The Field Engineer will provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments. The Field Engineer is based in India and will report to the Customer Experience Team Lead.
Key Responsibilities:
- Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
- Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments
- Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests
Requirements:
- Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
- 3-5 years working experience in a related role
- Strong analytical and troubleshooting skills in both hardware and software
- Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities
- Experience in customer service, technical support, and project management
- Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
- Strong team player while possessing the autonomy to manage his own workload
- Experience in physical Security environment
- CCNA qualification
- Fluent and proficient in verbal and written communication in English
- Any other languages will be considered a strong asset
- Must possess a valid driver's license and passport
- Capacity to travel up to 35% for field engineering assignments
Technical Requirements:
- Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
- Experience working with a video security system over IP – CCTV system or Access control.
- Experience working with SQL databases
- Clear understanding of TCP, IP and UDP protocol stack
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Understanding of server virtualization concepts
Technical Assets:
- Deployment and troubleshooting of security systems such as:
- CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
- Access control systems (administration of software, reader, controller, wiring, etc.)
- License plate recognition system and concepts
- Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
- Microsoft SQL Service administration experience
- MCSE, SQL Server, VMware, or similar technical professional certifications
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