Engine Field Service Technician

1 week ago


Bengaluru, Karnataka, India Cummins Inc. Full time

Job Summary


As an Engine Field Service Technician at Cummins Inc., you will be responsible for diagnosing and repairing less complex engine issues at customer sites. Your primary goal will be to ensure customer satisfaction by providing prompt and professional service, performing preventative maintenance, and escalating unresolved issues when necessary.


Key Responsibilities:



  • Engage with customers in a courteous and professional manner, addressing their needs promptly.
  • Diagnose and repair less complex engine issues using specialized tools and documented procedures.
  • Perform preventative maintenance activities on engines and related components as per established schedules and standards.
  • Elevate unresolved issues to more experienced technicians or supervisors.
  • Complete required service documentation, such as worksheets, timesheets, and warranty claims, either manually or in business systems.
  • Identify and communicate additional service opportunities to the customer.
  • Ensure the cleanliness and proper functioning of service vehicles and tools.
  • Comply with all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues or incidents to management and supervisors.
  • Complete necessary training to meet skill and business requirements.

Requirements:



  • Basic level field service work experience with engines.
  • Intermediate knowledge and/or experience with engine products.
  • Customer service experience in field service environments.
  • Experience with Insite/In-Power software is mandatory.
  • Mining machinery experience is an added advantage.
  • Basic data handling and soft skills are required.

Education, Licenses, Certifications:


Apprentice Trained Engine Technician (Preferred).


Vocational diploma from a relevant technical institution.


Locally valid driving permit.


Compliance with export controls or sanctions regulations may be required.


Competencies:



  • Communicates Effectively:
  • Customer Focus:
  • Develops Talent:
  • Manages Complexity:
  • Self-Development:
  • Health and Safety Fundamentals:
  • Diagnostics Application:
  • Electronic Service Tool Application:
  • Engine Systems Interactions:
  • Product Repair and Maintenance:
  • Service Documentation:
  • Technical Escalation:
  • Values Differences:


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