Engine Field Service Technician
4 weeks ago
Job Summary
Cummins Inc. is seeking a skilled Engine Field Service Technician to join our team. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at customer sites.
Key Responsibilities:
- Diagnose and repair engines using specialized tools and documented procedures.
- Perform preventative maintenance activities on engines and related components.
- Escalate unresolved issues to more experienced technicians or supervisors.
- Complete required service documentation, including worksheets and timesheets.
- Identify and communicate additional service opportunities to customers.
Requirements:
- Basic level field service work experience with engines.
- Intermediate knowledge and/or experience with engine products.
- Customer service experience in field service environments.
- Experience with Insite/In-Power software is mandatory.
Preferred Qualifications:
- Mining machinery experience is an added advantage.
Competencies:
- Communicates Effectively: Deliver multi-mode communications that meet the unique needs of different audiences.
- Customer Focus: Build strong relationships and deliver customer-centric solutions.
- Develops Talent: Assist in developing people to meet their career goals and the organization's objectives.
- Manages Complexity: Make sense of complex, high-quantity information to solve problems effectively.
- Self-Development: Actively seek new growth and development opportunities.
- Health and Safety Fundamentals: Model proactive safety behaviors to foster a safe, injury-free workplace.
- Diagnostics Application: Translate customer complaints into a troubleshooting plan, using specialized tools and diagnostics software.
- Electronic Service Tool Application: Use electronic tools to diagnose and maintain products, interpreting results for further service steps.
- Engine Systems Interactions: Understand and analyze internal and external engine systems to diagnose and repair.
- Product Repair and Maintenance: Repair and maintain mechanical/electrical products, following guidelines and minimizing the customer's cost of ownership.
- Service Documentation: Ensure accurate service documentation in the service management system for tracking and payment.
- Technical Escalation: Elevate technical issues as needed, ensuring smooth transitions and timely responses to customer concerns.
- Values Differences: Recognize and value different perspectives and cultures within the organization.
Education, Licenses, Certifications:
Apprentice Trained Engine Technician (Preferred).
Vocational diploma from a relevant technical institution.
Locally valid driving permit.
Compliance with export controls or sanctions regulations may be required.
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