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Field Engineer
2 months ago
Vodafone Idea Limited is a leading telecommunications service provider in India, offering a wide range of services across 2G, 3G, and 4G platforms. As a TM - Zonal Field Engineer, you will play a crucial role in ensuring the quality and performance of our Radio Access Network (RAN) and leading a team of Field Engineers to deliver exceptional customer experiences.
Key Responsibilities:- Monitor and analyze network performance metrics, including accessibility, retainability, data speeds, and voice quality, to identify areas for improvement.
- Drive worst cell analysis and coordinate with partners, SNOC, and FO teams to resolve issues promptly.
- Utilize monitoring tools to track key node utilization and take proactive measures to maintain optimal levels.
- Analyze and resolve zonal network complaints, coordinating with TSG leads and field teams.
- Engage with zonal business and customer service teams to manage network complaints and drive performance improvement initiatives.
- Prioritize network experience improvement programs based on customer-centric KPIs, such as TNPS, NPS, and network complaints.
- Conduct regular drive tests and benchmark network performance against competitors, sharing insights with zonal business and circle central teams.
- Strong technical knowledge of radio network parameters and optimization (2G/3G/4G/VoLTE).
- Excellent domain knowledge and hands-on experience with optimization tools.
- Strong leadership and people management skills, with excellent cross-functional coordination.
- Customer-centric, innovative, ambitious, and competitive, with a calculated risk-taking approach.
- B-Tech in Electronics and Telecommunications with 5+ years of experience.
Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group and Vodafone partnership, committed to delivering delightful customer experiences and contributing to a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
