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Electrical Field Support Specialist

1 month ago

Bengaluru, Karnataka, India Aspen Technology Full time

Company Overview:

AspenTech, a global leader in software solutions, empowers industries to meet the increasing demands for resources from a rapidly growing population while ensuring profitability and sustainability.

About the Role:

We seek an experienced Electrical Field Support Specialist to provide ongoing support to complex OT systems worldwide, ensuring reliability, system performance, and world-class customer satisfaction. This challenging role provides opportunities for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.

Your Impact:

  • You will be responsible for AMC activities at customer sites.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty.
  • Document all customer interactions.
  • Contribute ideas for better customer service and continuously improve the quality of service provided.
  • Show a passion for continued learning and stay abreast with new technology and trends.
  • Work with other technical teams for inputs and support in day-to-day activities.

Requirements:

  • Bachelor's degree in Electrical/Computer/Software Engineering.
  • 5 to 8 years of experience; Power Utility experience is preferred.
  • Exposure to SCADA/control systems – Knowledge on OSI Monarch SCADA system is an added advantage.
  • Knowledge of SCADA protocols like IEC101, IEC104, MODBUS, and DNP.
  • Knowledge of SQL databases (SQL Server, MySQL, PostgreSQL, Oracle).
  • Familiarity with basic networking skills (Windows OS, Red hat OS, Switches, and Firewall troubleshooting).
  • Excellent Customer Management Skills.
  • Excellent communication and writing skills, with the ability to facilitate meetings as necessary.
  • Good troubleshooting skills.
  • Knowledge of computer programming, with a minimum introduction to C programming.
  • Ability to work on several projects in parallel in a fast-paced environment.
  • Location preference: Anywhere in INDIA.
  • Flexible to travel to domestic and international customer sites (< 30% travel per year).

Estimated Salary: ₹2,500,000 - ₹4,200,000 per annum