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Field Service Engineer
2 months ago
We are seeking an experienced Field Service Engineer to join our dynamic team at Thermo Fisher Scientific. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our customers, ensuring the smooth operation of our systems and equipment.
Key Responsibilities- Conduct on-site installation and testing of equipment to ensure accurate working order
- Perform scheduled planned maintenance visits to maintain system uptime
- Provide repair and fixing support for customers and field service personnel
- Nurture and develop positive working relationships with customers, system users, and company personnel
- Travel to customer sites to resolve technical issues and provide timely support
- Complete and submit field service reports to document work performed
- Provide training for customers and users on system maintenance
- Contribute to the continuous improvement of our systems through feedback to product quality teams
- Update and correct system documentation to ensure accuracy and clarity
- Experience in electronic system problem solving and repair
- Ability to deal effectively with customers and provide exceptional customer service
- Excellent interpersonal communication skills to collaborate with colleagues and customers
- Proven track record of solving sophisticated systems and subsystems
- Proficient in MS DOS and Windows software environments
- Capable of comprehending and interpreting schematics
At Thermo Fisher Scientific, we offer competitive remuneration, an annual incentive plan bonus scheme, healthcare benefits, a company pension, and a range of employee benefits. We are committed to supporting your career growth and development, providing you with outstanding prospects for advancement.
