Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our team at ConnectWise. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and ensuring timely resolution of their queries.
About the Role
This is a full-time position that requires strong technical skills, excellent communication skills, and a customer-focused approach. You will work closely with cross-functional teams to troubleshoot, resolve, and document issues, ensuring that our customers receive top-notch support and have a positive experience with our products.
Responsibilities
- Provide technical support to customers via email, phone, cases, and remote sessions
- Troubleshoot complex technical issues and identify root causes
- Collaborate with internal teams to resolve issues and improve product performance
- Document customer interactions, troubleshooting, and results in a clear and concise manner
- Escalate trending issues and potential software defects to leadership and development
- Maintain a knowledge base of our products and services and provide high-quality technical support to customers during each interaction
- Communicate new release features and improvements to partners that better their experience
Requirements
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirements
- Strong customer service, communication, and organizational skills
- Problem-solving skills and ability to meet reasonable deadlines
- Strong team player with the ability to build positive and collaborative relationships within the organization
- Strong written and verbal communication skills
- Strong sense of ownership and accountability
- Broad understanding of relational databases, data warehousing, mark-up languages, and web technologies
Preferred Skills
- Experience with ASP.net, .NET core, C#, JavaScript, MVC, Web API
- Familiarity with Visual Studio and Git Source Control
- Knowledge of HTML, Javascript, and React
Estimated Salary: $55,000 - $85,000 per year
-
Technical Support Specialist
2 days ago
Mumbai, Maharashtra, India Nerve Solutions Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Nerve Solutions.Salary: $80,000 - $100,000 per yearAbout the Role:This is a fantastic opportunity for an experienced support specialist to work with our RMS product and provide top-notch customer service.You will be working closely with internal...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Connectwise Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at ConnectWise. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.This role requires strong problem-solving skills, excellent communication skills, and the ability to work...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India ProPMO Services Private Limited Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. The ideal candidate will have excellent communication skills, both written and verbal, and experience in application support.The successful candidate will be responsible for:- Providing quick resolution to...
-
Senior Technical Support Specialist
1 month ago
Mumbai, Maharashtra, India Seclore Full timeJob OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Seclore. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and are passionate about delivering exceptional technical support.
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Insight Business Machines Pvt. Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Business Machines Pvt. as a Troubleshooting Expert.The successful candidate will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Salary: ₹ 8,50,000 - ₹...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India ProPMO Services Private Limited Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. In this role, you will be responsible for providing top-notch customer support via direct communication, mail, chat, or phone.As a key member of our team, you will work effectively in a multi-team environment, monitoring and supporting P2P...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Insight Business Machines Pvt. Full timeJob OverviewAt Insight Business Machines Pvt., we are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing top-notch technical support to our clients, ensuring their computer systems and hardware operate smoothly.Key Responsibilities:Handle daily technical support activities, including desktop...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Connectwise Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at ConnectWise. This is an excellent opportunity for a motivated individual to provide technical support to users of our software, work with cross-functional teams, and contribute to the growth and success of our company.Key Responsibilities:Technical Support: Provide...
-
Technical Support Specialist
1 month ago
Mumbai, Maharashtra, India Nerve Solutions Full timeRole OverviewAs a Support Specialist at Nerve Solutions, you will play a pivotal role in delivering technical support and customer service for our in-house RMS product. You will engage with clients, troubleshoot issues, and collaborate with internal teams to ensure seamless operation and resolution of problems. Your understanding of financial markets will be...
-
Technical Support Specialist
6 days ago
Mumbai, Maharashtra, India LTIMindtree Full timeOverviewLTIMindtree is a leading digital transformation consulting and engineering company.SalaryWe are offering a highly competitive salary ranging from ₹25-35 lakhs per annum, depending on experience and qualifications.Job DescriptionThis is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our Application...
-
Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India LTIMindtree Full timeJob TitleApplication SupportWe are seeking an experienced Application Support Specialist to join our team at LTIMindtree.
-
Technical IT Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full timeAbout the Job:Cloud Counselage Pvt Ltd is committed to delivering exceptional technical support to our clients. As a Technical IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems.Job OverviewYou will be responsible for providing second-level support to end-users, troubleshooting software, hardware, and...
-
Business Operations Specialist
4 weeks ago
Mumbai, Maharashtra, India Intellect Design Arena Ltd Full timeIntellect Design Arena Ltd is seeking a highly skilled Business Operations Specialist - Technical Support to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our clients.Job SummaryWe are looking for a talented individual with strong technical skills and excellent communication...
-
Automobile Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Piaggio Group Full timeJob SummaryWe are seeking an experienced Automobile Technical Support Specialist to join our team at Piaggio Group.About the RoleThis is a challenging opportunity for a highly skilled technical professional to provide post-sales technical support to customers and dealers, analyze customer satisfaction data, and supervise dealers' secondary...
-
Automobile Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Piaggio Group Full timeJob DescriptionWe are seeking a skilled Automobile Technical Support Specialist to join our team at Piaggio Group.About the Role:The successful candidate will provide technical support to customers and dealers, analyzing customer satisfaction data and supervising dealership networks. Additionally, they will conduct routine maintenance work, inspect vehicle...
-
Technical Support Specialist
2 days ago
Navi Mumbai, Maharashtra, India Mizuho Full timeAbout Mizuho Global ServicesMizuho Global Services Pvt Ltd is a subsidiary of Mizuho Bank, one of Japan's largest banks. Established in 2020, MGS focuses on remotely handling banking and IT operations for Mizuho's domestic and international offices.At Mizuho, we value a culture driven by ethical principles and diversity. Our development strategy is guided by...
-
Automotive Technical Support Specialist
2 weeks ago
Mumbai, Maharashtra, India Piaggio Group Full timeAt Piaggio Group, we are seeking a highly skilled Automotive Technical Support Specialist to join our team. The ideal candidate will have a strong background in the Automobile industry and possess excellent technical skills.Job OverviewThis is a full-time position that involves providing technical support to customers and dealerships. The successful...
-
Technical Product Support Specialist
4 days ago
Mumbai, Maharashtra, India IDfy Full timeAbout IDfyIDfy is a pioneering Integrated Identity Platform that offers cutting-edge products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. Our mission is to establish trust while delivering a seamless experience for our clients, their employees, customers, and partners.With over 12+ years of expertise and 2...
-
Technical Support Strategist
4 weeks ago
Mumbai, Maharashtra, India CMS Info Systems Full timeJob Description:CMS Info Systems seeks a skilled Technical Support Strategist to lead our team of Regional Technical Support Specialists.This role involves developing and implementing strategies to improve quality management, technical skill enhancement, service delivery, and technical coordination between departments.The successful candidate will have...
-
Technical Support Specialist
1 month ago
Navi Mumbai, Maharashtra, India ProPMO Services Private Limited Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. As a key member of our implementation team, you will be responsible for providing top-notch technical support to clients, ensuring seamless product implementation and ongoing usage.