Technical Support Specialist

1 month ago


Mumbai, Maharashtra, India Connectwise Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at ConnectWise. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and ensuring timely resolution of their queries.

About the Role

This is a full-time position that requires strong technical skills, excellent communication skills, and a customer-focused approach. You will work closely with cross-functional teams to troubleshoot, resolve, and document issues, ensuring that our customers receive top-notch support and have a positive experience with our products.

Responsibilities

- Provide technical support to customers via email, phone, cases, and remote sessions

- Troubleshoot complex technical issues and identify root causes

- Collaborate with internal teams to resolve issues and improve product performance

- Document customer interactions, troubleshooting, and results in a clear and concise manner

- Escalate trending issues and potential software defects to leadership and development

- Maintain a knowledge base of our products and services and provide high-quality technical support to customers during each interaction

- Communicate new release features and improvements to partners that better their experience

Requirements

- Advanced knowledge of applicable work area

- Ability to situationally adapt and understand new technology/processes as per business requirements

- Strong customer service, communication, and organizational skills

- Problem-solving skills and ability to meet reasonable deadlines

- Strong team player with the ability to build positive and collaborative relationships within the organization

- Strong written and verbal communication skills

- Strong sense of ownership and accountability

- Broad understanding of relational databases, data warehousing, mark-up languages, and web technologies

Preferred Skills

- Experience with ASP.net, .NET core, C#, JavaScript, MVC, Web API

- Familiarity with Visual Studio and Git Source Control

- Knowledge of HTML, Javascript, and React

Estimated Salary: $55,000 - $85,000 per year

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