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Customer Service Team Lead
2 weeks ago
As a seasoned contact center team leader, you will oversee the performance of a high-performing team of customer service representatives. Your primary goal is to ensure seamless customer service while driving sales growth and revenue.
The ideal candidate has proven experience in a contact center leadership role with a strong track record of success in sales growth, customer satisfaction, and team management.
- You should be able to develop and implement plans to achieve call center targets, focusing on improving customer satisfaction, first-call resolution rates, and sales conversion.
- Ensure seamless servicing of customers by providing ongoing coaching and feedback to agents, monitoring their performance, and taking corrective action as needed.
- Maintain accurate records and reports, including daily sales reports, to inform business decisions and optimize performance.
The successful candidate will have excellent communication and interpersonal skills, with the ability to motivate and coach a high-performing team.
Requirements:
- Proven experience in a contact center leadership role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive compensation package.
- Opportunities for career advancement.
- A dynamic and supportive work environment.
