Customer Support Team Lead

4 days ago


Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 14,01,600 - ₹ 30,12,000
Customer Support Team Lead

We are seeking a seasoned professional to manage our customer support team and drive exceptional client communication.

Main Responsibilities:
  • Lead and coordinate the customer support team, ensuring efficient operations and high performance.
  • Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction.
  • Develop and implement customer service strategies to enhance the customer experience.
  • Maintain accurate records of customer interactions, issues, and resolutions.
Required Qualifications & Skills:
  • Bachelor's degree required; MBA preferred.
  • Minimum 5 years of experience in customer support management, preferably in a US industry.
  • Strong leadership and team management skills with the ability to motivate and mentor employees.
This role requires excellent leadership, problem-solving, and communication skills. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction.
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