Technical Support Team Lead

3 days ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

About Us

This role ensures our employees deliver exceptional technical support with a focus on customer service and meeting business objectives.

The successful candidate will drive process improvements, motivate others to analyze and resolve software or system related issues, and interact with customers via telephone and/or written communication.

Additionally, this position will provide leadership and guidance to evolve our operations while supporting new and existing products and services for a wide range of customers.


  • Monitors and drives supervisors and staff performance
  • Monitors operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)
  • Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews
  • Addresses any performance management issues with employees

Required Skills and Qualifications:

  • 8+ years' prior experience in a technical support role
  • 4+ year's prior experience in a supervisory or management role
  • Proficient in Microsoft Office suite
  • Salesforce experience required
  • Previous CRM experience required
  • Prior experience in a data-driven environment
  • Excellent attention to detail and time management skills
  • Excellent change management skills
  • Excellent customer service and conflict resolution skills
  • Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Bachelor's degree or equivalent work experience

Benefits


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