Team Leader

2 days ago

Chennai, Tamil Nadu, India Indbank Global Support Services Full time
Job Description

Target Achievement

- Drive and achieve sales targets for the Retail Assets business at a regional level, with a strong focus on unsecured loans, vehicle loans, and other retail lending products.

Infrastructure Enablement

- Coordinate with the bank to provide necessary infrastructure support for Feet on Street (FOS) employees at the local level.

Team Performance Management

- Monitor and manage the performance of the FOS structure associated with the retail asset vertical, especially housing loans, ensuring delivery against KPIs.

Stakeholder Coordination

- Liaise with the Head of Business, Head of Retail Assets, Team Leaders, and bank officials to ensure smooth coordination and alignment of frontline sales activities.

Resource Allocation

- Ensure optimal deployment and utilization of budgeted resources to support field operations efficiently.

Productivity and HR Coordination

- Maintain agreed productivity levels and collaborate with HR to identify underperforming FOS executives, taking corrective action as required.

Training and Development

- Design and implement training programs for FOS teams to enhance skills, product knowledge, and overall performance.

Sales Channel Activation

- Activate and manage multiple sales channels to enhance reach, drive leads, and maximize conversions across the region.

Lead Management and Conversion

- Define and oversee lead management processes and benchmarks to ensure optimal sales conversion and customer engagement.

Performance Metrics and Compliance

- Set, monitor, and manage performance metrics for the FOS team while ensuring compliance with internal standards and regulatory requirements.

Revenue and Cost Management

- Meet monthly revenue targets as per Key Result Areas (KRAs) while maintaining strict control over allocated budgets.

Strategic Planning and Execution

- Develop and implement strategic plans to grow the customer base, expand market share, and achieve long-term growth objectives for retail loan products.

Leadership and Team Development

- Provide strong leadership through clear communication of vision, effective coaching, and development of the sales team. Take corrective measures if performance deviates from targets.

Channel & Partner Development

- Build and maintain partnerships with various channels, auto dealers, and aggregators to generate referral leads and strengthen business flow for assigned regions.

Marketing Coordination

- Work in close collaboration with the Bank's Zonal Marketing Officer to implement marketing strategies that drive customer acquisition.

Operational Autonomy

- Ensure all regional sales activities operate as a standalone revenue centre by activating required channels and operational support.

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