Financial Services Team Lead

1 day ago

Chennai, Tamil Nadu, India beBeeOpportunity Full time ₹ 60,00,000 - ₹ 80,00,000

About Kissht

  • Kissht is one of India's fastest-growing fintech platforms, redefining how credit is accessed, distributed, and managed.
  • We leverage deep data science and machine learning algorithms to power seamless, real-time credit delivery.

Position Overview

  • We are seeking an experienced and performance-driven Assistant Branch Manager to lead operations and drive strategic growth at our Salem branch.
  • The ideal candidate will bring a strong understanding of consumer lending, operational excellence, and people management, while embodying Kissht's ethos of customer-first innovation.

Key Responsibilities

  • Branch Leadership & Performance Management
    • Lead branch-level operations with a focus on productivity, profitability, and customer satisfaction
    • Supervise, coach, and motivate front-line staff including loan officers, credit executives, and customer support associates
    • Manage performance dashboards and ensure alignment with organizational targets
  • Sales & Business Development
    • Drive growth of retail and MSME loan products through partnerships, local outreach, and digital penetration
    • Owning P&L responsibilities of the branch, ensuring target achievement across disbursements, collections, and cross-sell
    • Conduct market analysis and identify emerging opportunities in underbanked regions
  • Operations & Compliance
    • Ensure adherence to internal policies, audit requirements, and RBI regulations
    • Oversee loan origination, customer KYC validation, and end-to-end disbursement lifecycle using internal digital platforms
    • Collaborate with risk, collections, and legal teams to maintain healthy portfolio quality
  • Customer Experience & Escalation Management
    • Champion a customer-first culture at the branch level
    • Address grievances promptly and ensure a seamless service experience across channels
    • Build community relationships to enhance brand trust and word-of-mouth growth

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