Customer Service Process Lead

16 hours ago

Chennai, Tamil Nadu, India Capgemini Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Description Customer Service:

  • Manage Customer Service functions in dynamic business requirement and ongoing supply chain issues in order to achieve both Top & Bottom-line business growth manage Supply Planning
  • Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
  • Analyse customer forecast, discuss with business team and customers and align accordingly
  • Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products.
  • All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval
  • Work with the customers to ensure that accurate orders are submitted to the

planning team as per agreed timelines

  • Work closely with the support teams and ensure timely invoicing is done to meet monthly sales targets, provide timely feedbacks and updates to customer queries and circulate timely reports, conduct review meetings, calls on case to case and regular basis for smooth operations.
  • Operate on international scale and develop remote management
  • Connect with high level business stakeholders (Business development managers and directors, Customer service functions, Customer development functions and supply planning functions) and execute the planning
  • Govern the process and highlight exceptions to business

Skills

  • SCM Customer service experience in FMCG industry, preferably cross-functional
  • Excellent communication skills
  • Sound knowledge in SAP
  • Exp in using service desk tools like ticketing system, Supply plan tool, Sales force and Supply 360
  • Strong working knowledge of Microsoft applications

Qualification:

  • Preferably Bachelor's or Master's degree in Engineering/SCM background.
  • Proficiency in French Language

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