Global Customer Success Manager

2 days ago

Bengaluru, Karnataka, India beBeeSuccess Full time ₹ 10,50,456 - ₹ 16,80,770
Customer Success Lead

A strategic leader is required to oversee a global team of Customer Success Managers. This pivotal position focuses on minimizing churn and maximizing customer value through structured processes and data-driven strategies.

Key Responsibilities
  • Mentor and manage a global CSM team to ensure high performance and alignment with business objectives.
  • Develop and implement standard operating procedures, leveraging HubSpot for reporting and analytics to standardize operations.
  • Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
  • Monitor and analyze team performance and customer success KPIs to ensure continuous improvement.
Requirements

The ideal candidate will possess:

  • Proven ability to lead and scale global teams of 10+ CSMs across multiple time zones.
  • Revenue ownership experience with portfolios of $5M+ ARR, with a strong track record in upselling and expansion.
  • Expertise in process-driven approaches and CRM tools like HubSpot to drive efficiency.
  • Deep understanding of customer success in SaaS, particularly in the US and Indian markets.
What We Offer

As part of our collaborative, high-impact team, you will enjoy:

  • Competitive compensation and benefits.
  • Career growth opportunities in a fast-growing startup.
  • The chance to work on global challenges and contribute to shaping the future of eCommerce.

  • Global Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Title: Global Customer Success Manager">Job DescriptionAs a key member of our customer success team, you will be responsible for delivering exceptional service and support to our global customers. Your primary goal is to ensure that customers receive tailored solutions that meet their specific needs, fostering long-term loyalty and satisfaction.Key...

  • Customer Success Manager

    5 days ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Manager

    5 days ago

    Bengaluru, Karnataka, India Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term...

  • Global SaaS Customer Success Strategist

    2 days ago

    Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 16,89,600 - ₹ 24,14,800

    We are a leading provider of innovative marketing and customer support solutions, transforming the eCommerce ecosystem.Our products help businesses scale efficiently and drive revenue growth across multiple regions.Job DescriptionAs a Global SaaS Customer Success Strategist, you will lead a team of customer success professionals to deliver exceptional...

  • Global Customer Success Strategist

    2 days ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 13,08,780

    We are a leading company in the eCommerce ecosystem, transforming the market with innovative marketing and customer support solutions. Our products help businesses scale efficiently and drive revenue growth.Our focus is on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities....

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India AppsFlyer Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: Bangalore, IndiaType: Full-timeTeam: Customer SuccessAbout AppsFlyer: AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world's top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.We believe in local empowerment...

  • Senior Manager, Customer Success

    1 week ago

    Bengaluru, Karnataka, India Multiplier Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About us:The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Hexagon Manufacturing Intelligence Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    SummaryThis position is based in Bangalore, India or Pune, India and offers aHybrid work model.Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Hexagon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryThis position is based in Bangalore, India or Pune, India and offers a Hybrid work model.Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our...