Customer Success Manager

2 days ago


Bengaluru, Karnataka, India Servion Global Solutions Full time

8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management

1. Customer Engagement and Relationship Management

  • Act as the primary point of contact for the customer, building trust and long-term relationships.
  • Develop a thorough understanding of the customer's business goals, challenges, and objectives.
  • Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.

2. Adoption and Value Realization

  • Drive product adoption by educating customers on best practices and Cisco's capabilities.
  • Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions.
  • Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions.

3. Renewals and Growth

  • Collaborate with the Sales and


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