Global Customer Success Strategist
2 days ago
We are a leading company in the eCommerce ecosystem, transforming the market with innovative marketing and customer support solutions. Our products help businesses scale efficiently and drive revenue growth.
Our focus is on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities. This role is pivotal in minimizing churn and maximizing customer value through structured processes and data-driven strategies.
Key Responsibilities
- Team Leadership – Mentor and manage a global team, ensuring high performance and alignment with business goals.
- Process Optimization – Standardize operations by developing and implementing SOPs, leveraging analytics tools.
- Revenue Growth – Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
- Client Retention – Maintain a low churn rate through proactive engagement and strong customer relationships.
What We Require
- Leadership Experience – Proven ability to lead and scale global teams across multiple time zones.
- Revenue Ownership – Managed portfolios of significant ARR, with a strong track record in upselling and expansion.
- Process-Driven Approach – Expertise in SOP development and CRM tools to drive efficiency.
- Global SaaS Expertise – Deep understanding of customer success in SaaS, particularly in the US and Indian markets.
Benefits
- Competitive compensation and benefits package.
- Career growth opportunities in a fast-growing startup.
- Collaborative team environment solving global challenges.
About Us
- We are a YC & Sequoia-backed company shaping the future of eCommerce.
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