Global SaaS Customer Success Strategist

2 days ago

Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 16,89,600 - ₹ 24,14,800

We are a leading provider of innovative marketing and customer support solutions, transforming the eCommerce ecosystem.

Our products help businesses scale efficiently and drive revenue growth across multiple regions.

Job Description

As a Global SaaS Customer Success Strategist, you will lead a team of customer success professionals to deliver exceptional customer experiences. Your focus will be on retention, satisfaction, and revenue growth through structured processes and data-driven strategies.

This role is pivotal in minimizing churn and maximizing customer value.

Key Responsibilities

  • Team Leadership – Mentor and manage a global CSM team, ensuring high performance and alignment with business objectives.
  • Process Optimization – Standardize operations by developing and implementing SOPs, leveraging CRM tools for reporting and analytics.
  • Revenue Growth – Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
  • Client Retention – Maintain a churn rate below 1% through proactive engagement and strong customer relationships.
  • Performance Metrics – Track and analyze team performance and customer success KPIs to ensure continuous improvement.

What We Are Looking For

  • Leadership Experience – Proven ability to lead and scale global teams of customer success professionals.
  • Revenue Ownership – Managed portfolios of $5M+ ARR, with a strong track record in upselling and expansion.
  • Process-Driven Approach – Expertise in SOP development and CRM tools to drive efficiency.
  • Global SaaS Expertise – Deep understanding of customer success in SaaS, particularly in multiple markets.

Why Join Us?

  • Be part of a fast-growing organization shaping the future of eCommerce.
  • Work with a collaborative, high-impact team solving global challenges.
  • Enjoy competitive compensation, benefits, and career growth opportunities.

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