Customer Success Strategist

19 hours ago

Bengaluru, Karnataka, India beBeeConsultant Full time ₹ 12,00,000 - ₹ 14,00,000
Job Title: Account Manager

About Us

We're a SaaS startup building an AI-native marketing, support & sales suite for e-commerce brands.

We currently work with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised significant funding along the journey with marquee investors backing us.

Our mission is to make customer success easy, efficient, and effective for our clients.

You'll be the go-to person for helping trial users succeed — showing them more value at every step, guiding them through setup & unlocking quick wins, making customers true fans of our platform.

You will own relationships with trial users — make them successful and true fans of our platform.

You will drive trial conversions by engaging users early, understanding their goals, and showing them a clear path to value.

  • We pay on top of market standards with generous ESOPs for everyone in the team.
  • Making this journey smooth, effective, and outcome-driven is mission-critical.

What makes you a good fit:

  • You genuinely like helping people and feel fulfilled when your customers succeed.
  • You have 2+ years of experience in customer success, account management, or a similar role where you've driven outcomes and revenue.
  • You like being consultative, talking about ROI, business outcomes, and what “success” actually looks like.

At our company, work is personal. We want to create a workplace that's purposeful, values-driven, and supportive.

We hire, reward, and sometimes have to let go based on our values: Go Above And Beyond, Make Things Happen, Say It Like It Is, Progress Over Perfection, Don't Take Yourself Seriously, Take Your Work Seriously.

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