Senior Technical Customer Success Manager

2 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,70,00,000
Key Account Growth Strategist

We are seeking a seasoned Key Account Growth Strategist to spearhead our client success initiatives.

This is a results-driven role focused on delivering value and growth to our clients. The ideal candidate will possess a strong analytical mindset, technical skills in SQL and Python or R, and experience working with dashboarding tools.

  • Develop strategic relationships with key clients and act as their primary point of contact.
  • Drive customer adoption and usage through effective onboarding, training, and ongoing support.
  • Collaborate with clients to understand business objectives and align them with our product capabilities.
  • Partner with internal teams to deliver tailored solutions and enhancements that meet client needs.
  • Analyze customer data and usage trends to identify opportunities and risks.
  • Design and implement dashboards or reports using internal tools or integrations.
  • Lead business reviews, share insights, and communicate value delivered to stakeholders.
  • Provide technical support to clients in configuring rules, data integrations, and troubleshooting issues.
  • Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

Benefits: As a Key Account Growth Strategist, you will have the opportunity to work closely with high-profile clients, drive business growth, and develop your technical skills.

Requirements: To be successful in this role, you will need to possess excellent analytical and communication skills, a strong understanding of our product capabilities, and the ability to work effectively in a fast-paced environment.

About Us: We are a leading provider of SaaS solutions, dedicated to delivering exceptional customer experiences and driving business growth.

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